Privacy Policy

We respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, your rights, and the measures we take to keep your data secure. Please read it carefully. By using our website and services, you accept the practices described here.

Information We Collect

We collect information so we can create and manage your account, provide services, comply with legal requirements, and improve our site. Types of information we collect include:

• Account details: your name, email address, date of birth, chosen username and password, and preferred language and currency settings.
• Identity and verification data: government ID, proof of address, and other documents you provide to verify identity when required.
• Contact and communications data: messages you send to us, support enquiries, and any preferences you set for receiving communications.
• Device and usage data: IP address, device identifiers, browser and operating system details, pages visited, time spent on pages, and other interaction data.
• Cookies and tracking data: information collected through cookies and similar technologies to support site functionality, analytics, and marketing.
• Marketing and preference data: whether you consent to receive promotional messages and your communication preferences.

How We Use Your Information

We use the information we collect for clear and specific purposes, including:

• Creating and managing your account and providing the services you request.
• Verifying your identity and complying with legal and regulatory obligations.
• Responding to your enquiries and providing customer support.
• Improving and personalising our website, content, and services.
• Monitoring activity to detect and prevent fraud, abuse, and other prohibited conduct.
• Sending administrative messages and, where you consent, marketing communications.
• Conducting analytics and performance measurement to maintain and enhance our services.

Legal Bases for Processing (GDPR)

If you are in a jurisdiction covered by the GDPR, we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract: to provide the services you request and perform our contractual obligations.
• Legal obligation: to comply with laws and regulatory requirements.
• Legitimate interests: for purposes such as fraud prevention, site security, service improvement, and direct marketing where our interests are balanced with your rights.
• Consent: where required, such as for certain marketing communications and some cookies. You can withdraw consent at any time.

Sharing and Disclosure of Information

We may disclose your personal data in limited circumstances, including:

• Service providers and partners who perform services on our behalf (for example, technical hosting, identity verification providers, and customer support platforms).
• Regulatory, law enforcement, or government authorities where required by law or to protect our legal rights.
• Third parties to help investigate or prevent fraud, abuse, or security incidents.
• Legal advisors and auditors when necessary to protect the business or comply with legal obligations.

We require third parties to protect your data and only use it for permitted purposes. We do not sell your personal data.

International Data Transfers

Your information may be processed or stored in countries outside your home jurisdiction. When we transfer personal data internationally, we put in place appropriate safeguards, such as contractual measures, to protect your data in accordance with applicable data protection laws.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to support essential site functions, analyse site usage, and, where permitted, support marketing activities. You can manage cookie preferences through your browser settings or our cookie controls where provided.

• Essential cookies: required for core site functionality and security.
• Performance and analytics cookies: help us understand how the site is used and improve performance.
• Preference and marketing cookies: store your preferences and support personalised content and advertising, where you have given consent.

Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include encrypted communications, access controls, and regular security testing. While we take steps to protect your data, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data for as long as necessary to provide services, fulfil legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose. When data is no longer required, we securely delete or anonymise it.

Your Rights

Subject to local law, you may have the following rights regarding your personal data:

• Right of access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data in certain circumstances.
• Right to restriction: ask us to limit the processing of your data in specific situations.
• Right to data portability: receive a copy of certain personal data in a structured, commonly used format.
• Right to object: object to certain types of processing, including direct marketing and processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

Account Verification and Automated Decisions

To protect our users and services, we may use automated systems and third‑party tools to verify identity, assess risk, and detect fraud or suspicious behaviour. These processes may involve automated decisions that affect account access or service availability. If an automated decision has a legal or similarly significant effect on you, you may have the right to request human review and to contest the decision.

Communications and Marketing

We may send you service messages related to your account and, where you consent or where permitted by law, marketing communications about promotions and updates. You can opt out of marketing messages at any time using the unsubscribe option in those messages or by contacting us at [email protected]. Opting out of marketing will not affect essential communications about your account.

Third-Party Websites and Services

Our site may include links or integrations with third‑party websites, service providers, and features. These third parties have their own privacy practices and are not covered by this Privacy Policy. We are not responsible for their content or practices.

Children's Privacy

We do not knowingly collect personal data from individuals who are under the minimum legal age to use our services. If we become aware that we have collected personal data from someone below the applicable age, we will take steps to remove that information and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our site and, where appropriate, by other means. Continued use of our services after such changes will signify your acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]