Responsible gambling

Gambling should be fun and entertaining. We want you to enjoy your time here while keeping control of your play. If you ever feel your gambling is becoming a worry, there are simple, practical steps you can take right away. The tools and guidance below are designed to help you stay in control, protect your wellbeing, and find support when you need it.

10. Responsible Gambling Features

We provide a range of responsible gambling options that you can activate at any time. These features are easy to use from your account area and are designed to limit spending, reduce risk, and give you space if you want a break. Using them is a positive step toward safer play.

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Practical tools let you manage how you play. They are quick to set up and can be changed or extended if your circumstances change.

Deposit limits: Set daily, weekly or monthly deposit caps to prevent overspending. Start with an amount you can comfortably afford and adjust only if you truly feel it’s appropriate.
Loss and wager limits: Limit how much you can lose or wager over a period to reduce financial risk.
Session limits and time-outs: Schedule short breaks (for example 24 hours to several weeks) to stop play and reset perspective.
Self-exclusion: Choose longer blocks (for example six months or longer) to lock your account and prevent access. Self-exclusion is a strong step that helps remove temptation while you get support.

How to use these tools

Open your account settings and look for the Responsible Gambling or Account Limits section.
Choose the limit type and enter amounts or a period for a time-out or self-exclusion.
Follow the on-screen steps to confirm. Some changes may take effect immediately; others may have short processing times to prevent impulsive reversals.
If you need assistance, contact customer support and request help setting or extending limits.

Warning signs to watch for

Spending more time or money than you planned, or needing to increase stakes to feel the same excitement.
Feeling anxious, restless or irritable when not gambling.
Borrowing money, using savings, or missing bills to fund gambling.
Hiding gambling activity from family or friends, or chasing losses to try to recover them.
Neglecting work, study, relationships or self-care because of gambling.

If you recognise one or more of these signs, consider using limits, taking a time-out, or self-excluding. Reaching out for help is a practical, courageous step.

10.2 Session Reminders and Reality Checks

Session reminders and reality checks help you stay aware of time and spending while you play. They are small prompts that can make a big difference.

Enable periodic reminders that show how long you have been playing and your session net results.
Set reminders at intervals that suit you — for many people 30 to 60 minutes is helpful.
Use the moment the reminder appears to pause, review your budget, and decide whether to keep playing.
Combine reminders with automatic logout or a short enforced break to make time-outs effective.

Benefits of using reality checks

They create natural stopping points and reduce the risk of long, continuous sessions.
They encourage reflection—helping you check whether you’re playing for entertainment or to escape stress.
They support healthier habits by making it easier to stick to limits you set.

10.3 Links to Support Organizations

If gambling stops being enjoyable or you need professional help, support is available. Speak to a trusted health professional, family member or friend, and consider reaching out to specialist services in your area.

Where to get help

Contact your regional or national problem gambling helpline. These services offer confidential advice, counselling, and local referral options.
Look for specialist counsellors experienced in gambling-related harm for one‑to‑one support or group programmes.
Consider financial guidance from a credit counsellor if gambling has affected your finances.
Use online self-help tools and telephone support if you prefer remote or anonymous contact.

Immediate steps if things feel urgent

Stop play and activate a time-out or self-exclusion.
Contact a helpline or professional counsellor for immediate support and safety planning.
If there is a risk of harm to yourself or others, contact emergency services in your area right away.

10.4 Differences from Canada-specific standards

It’s important to know how internal tools differ from province-level measures. While our responsible gambling tools offer strong, immediate controls, they are internal to the account and do not replace province-wide programmes.

Internal limits, time-outs and self-exclusion are effective at preventing access to this account but may not block other gambling sites or services.
Provincial self-exclusion programmes, where available, can block access across multiple locally regulated services; internal self-exclusion does not automatically connect to those schemes.
If you are in Canada and want broader protection, consider combining internal controls with provincial resources, bank cards blocks, or third‑party blocking software.

Practical combinations to increase protection

Set strong deposit and loss limits here, and also ask your bank about card or account blocks for gambling transactions.
Install reputable gambling-blocking tools on your devices and ask a trusted person to hold passwords if you need extra support.
If you want wider exclusion, check your provincial resources for any available multi-operator self-exclusion programmes and follow their guidance.

We are committed to supporting safer play. If you want help setting limits, choosing the right tool, or finding local support, contact customer support at any time—we will listen respectfully and help you take the next practical step.